Shipping policy

Shipping Policy

Domestic Shipping (Australia)

We currently ship within Australia only. All orders are dispatched from our studio in New South Wales.

Processing Time

Please allow 7–14 business days for your order to be produced and dispatched, as all items are custom made to order.
Please note this production time is separate to and does not include shipping transit times.

Estimated Delivery Times (after dispatch)

Delivery times are estimates only and may vary due to carrier delays or busy periods.

Shipping Rates

Standard shipping rates are calculated at checkout based on your order size and delivery location.

Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.

Delays

We are not responsible for delays caused by Australia Post or third-party couriers once your order has been dispatched.

Damaged Items in Transit

We take great care in packaging your order; however, we are not responsible for any items that are damaged or broken during transit.
In the event your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
Replacements are offered at our discretion — please note that we do not offer refunds for transit damage.

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